Chiang Social Listening
Social listening and media monitoring as a service
Continuous monitoring of social networks and digital press in Ecuador: we capture trends, transcribe and describe videos with AI, and detect reputational risks in real time across public sources. Owned data, evidence-backed alerts, and complete traceability for every mention.
For communications directors, consumer brands, PR agencies, and government entities.
What we deliver
How it works
From continuous public data streams to strategic decisions in three stages.
Capture & Crawl
We gather news articles from over 15 Ecuadorian outlets and public posts across TikTok, X, Facebook, and Instagram based on seed topics, hashtags, and target accounts.
Multimodal AI Analysis
AI models transcribe Spanish audio and visually analyze video scenes, structuring sentiment, reach, and topic trajectory.
Alerts & Dashboards
Receive prompt notifications on abnormal volume spikes or reputational risks with original links, metadata, and evidence integrated directly into your systems.
Security and compliance
Strictly public sources
We exclusively crawl open news publications and public social media posts, respecting personal privacy.
End-to-end data traceability
Every mention retains its source URL, author, exact timestamp, raw capture, and verifiable metadata.
LOPDP regulatory compliance
Data processing in strict adherence to Ecuador's Organic Law on Personal Data Protection.
Who it is for
Corporate Communications & PR
Brand monitoring, spokesperson tracking, and proactive crisis management in press and social channels.
Consumer Goods & Brands
Tracking short-form video trends, marketing campaigns, and consumer discourse.
Government & Public Institutions
Citizen sentiment pulse, news cycle monitoring, and fact verification.
Custom Quote
Each engagement is quoted based on selected platforms, volume of mentions or videos, and required integrations.
Let's talk about your operations
Tell us which process you want to automate or which system you need built. We'll get back to you as soon as possible.