Chiang Social Listening
Anticipate reputational crises and detect emerging trends across TikTok, social media, and digital news
Detect brand risks before a post turns into a crisis. We track Ecuadorian digital news, TikTok, X, Facebook, and Instagram, transcribing audio and analyzing video with AI to deliver alerts backed by source links and evidence.
For communications directors and brand executives needing to respond proactively to public sentiment and market trends.
What we deliver
How it works
How we turn public social conversations and news into clear alerts that protect your brand.
Continuous Crawling
We track public press coverage and social posts based on your designated brand keywords, competitors, or company spokespeople.
Multimodal AI Analysis
Our AI transcribes spoken audio, evaluates video scenes, and analyzes tone to quantify reach and sentiment accurately.
Actionable Dashboards & Alerts
Receive immediate notifications on abnormal volume spikes or negative mentions, equipped with screenshots and links to act swiftly.
Security and compliance
Strictly public sources
We exclusively crawl open news publications and public social media posts, respecting personal privacy.
End-to-end data traceability
Every mention retains its source URL, author, exact timestamp, raw capture, and verifiable metadata.
LOPDP regulatory compliance
Data processing in strict adherence to Ecuador's Organic Law on Personal Data Protection.
Who it is for
Corporate Communications & PR
Monitor coverage of corporate announcements, brand launches, and official press releases in real time.
Consumer Brands & Retail
Capture organic trends on TikTok and Instagram to connect with consumers and resolve customer grievances early.
Public Sector & Institutions
Assess public sentiment around public programs and civic services using strictly open, traceable data.
Custom Quote
We quote based on monitored channels and outlets, monthly mention volume, and reporting frequency.
Eliminate friction across your operations and serve customers faster
Tell us which process you need to accelerate or which system you want to build. We assess your architecture and deliver a proposal with clear scope.